Zeppik help centre
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Answers about buying, listings and your account. Find the right topic or send us a message in chat.
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Frequently asked questions
Quick answers to the questions we hear most often.
Why is my ad not published?
Check the status of the ad in your personal account. It may be under moderation, rejected due to a violation of the rules, or require additional confirmation. Check the description, photos and selected category.
How to edit or remove an ad?
Open the “My Ads” section, go to the desired publication and click “Edit” or “Unpublish”. After changing some data, the ad may be sent back for moderation.
How to buy and sell goods safely?
Do not click on suspicious links, do not share codes from SMS, and do not make advance payments to strangers. If possible, meet in person in a public place, check the goods before paying and communicate only in the built-in chat of the service.
How to top up your balance to promote an ad?
Go to your personal account → “Wallet” → “Top up”. Choose a convenient payment method and indicate the amount. After successful payment, the funds will appear on your balance and you will be able to activate promotion services.
My account is blocked by the administration
Most often, account blocking occurs because the user's behavior does not comply with the Service Rules, for example: 1. Repeated posting of advertisements blocked by the moderator. For example, containing goods/services prohibited by the law of the Russian Federation and/or the Rules for using the service or containing links to third-party sites; 2. Publishing advertisements or sending messages using third-party software or automated scripts; 3. Use in the photo, first or last name of the user of information prohibited by the law of the Russian Federation and/or the Rules for using the service (obscene language, contact information); 4. The user fraudulently tried to obtain the bank card information of other users; 5. The user did not send the goods after receiving an advance payment or did not pay for the goods after receiving it.
How can I restore access to my account?
On the login page, click “Can’t login” and follow the instructions. If the phone number is no longer available, contact support via Telegram or MAX - indicate your name, old number and link to your profile, if you still have one.
How to delete an account?
You can request complete deletion of your account through support or delete your account yourself in your personal account in the settings section.
How to understand that the seller is reliable?
See the rating, reviews, profile verification tag, check the registration date, ask for additional photos/videos.
Still have questions?
Contact support right here on Zeppik.